Why We LEFT

by Jeffrey Sica on August 9, 2010

                In recent days I have felt compelled to explain the reasons why I decided to leave WELLS and start my own company. As much as I appreciate most of the recent articles written about me, (observe that I said most), I feel that the writers chose to focus too much attention on my deciding to acquire a company (BIG BLUE TRADING), which was located in the same building as my former branch of WELLS Fargo — the same location where I served as a managing director and top producer for around 15 years. I guess some people would find that mildly interesting, I find it purely coincidental. I guess I should have never mentioned it, but since I have no experience talking to the press, since WELLS prohibited it, I am truly a novice. And, since those people who know me, know that I rarely restrain myself from speaking my mind, I’m bound to say things that I will wish I didn’t say. I also am reluctant to say anything that focuses attention on me, since this business doesn’t exist for me, but for the many people who have allowed us the immense privilege to assist them in managing, what took some, a lifetime to accumulate. However, more and more of you want to know why, after achieving success, would I walk away from the “mighty Bank” and start this boutique Wealth Management firm? Why, in the midst of what I would characterize as a secular bear market and the largest financial reform bill ever introduced being passed, possibly causing costs associated with running a company to greatly increase, would I venture into the unknown when I have so much to lose? On May 28, 2010, the day SICA Wealth management was born; I recalled the day I walked into the offices of my first investment firm, Ryan Beck. That was almost twenty years ago, and it was that memory that justified the risk I was taking and the security I was leaving behind. On that day, John Klausner the sales manager, looked me in the eye and said, “I believe in you so I’m going to give you a shot in our training class — just don’t let me down”. The week prior to that, I was fired from an insurance company for not making quota — which translated to my not being able to coerce enough family members into buying insurance, for them to justify my occupying a desk. The day before, while I sat in the Merrill Lynch lobby for hours waiting to interview, I overheard the manager tell his assistant that something came up and he couldn’t meet with me. I went home devastated. I was even too embarrassed to tell my wife, so I told her the interview went OK and never mentioned it again until years later. One question John Klausner asked me brought tears to my eyes and still does today — he leaned forward and said “you really need this don’t you?” My answer was “yes” — not just that I needed the money, which was true, since I was completely broke, but I needed to finally find something that made me feel like my life had value. I wanted to feel I was capable of being somebody, instead of the nobody I felt like when I walked into that interview. It was on that day that I committed myself to giving everything I had to achieving the success that I so much desired. I remember John told me that the people who invest with you worked very hard for that money, “so don’t blow it”. I’ve never forgotten those words and I never will. Every single time someone invested with me I was overwhelmed with a sense of awe to be given such an important job and I worked night and day to give them everything I had. Most of their investments went well, some of them clearly didn’t, but I never failed to give them everything.

                In both Ryan Beck and Later AG Edwards it was clear that the leadership of those companies valued their clients as individuals, and everything they represented was in line with how important their clients were to them. The meetings were filled with discussions of what clients were talking about and developing ways that we could be better advisors to them. Ryan Beck changed as a company when they merged with a bank, so I decided to leave and be a part of the beginning of a great firm – AG EDWARDS, which was opening a branch in Morristown, New Jersey. I knew of the historic foundations of AG EDWARDS and was very excited to work for one of the great CEOs of our time, Ben Edwards, who was a leading advocate of the client centered relationship. He valued his advisors who always put the needs of the client above their own personal needs and the needs of the company. I knew him well in his tenure at Edwards and most of us loved, admired, and miss him since he passed away. AG Edwards was never the same when he left.

                I remember one morning getting ready for work and my wife knocked on the door to tell me that she just heard on CNBC that Wachovia had just taken over AG EDWARDS. I felt like someone just hit me with a sledgehammer. Remembering the words of Ben Edwards saying that banks should never get in the investment business — “a recipe for failure” he called it. The first thing that my wife said after she told me the news and saw my disappointment was remember what you always said, “you would never work for a bank”. I stayed at the “big Bank” for reasons too complicated to discuss and witnessed what I would call the destruction of the client centered model in favor of the big bank centered model. I witnessed the Wachovia CEO lie on national television and say that they had very little exposure to Sub Prime mortgages, only to see the company implode and have to be rescued by the government and the commercial banking giant “WELLS FARGO” — who by the way, choose to stay away from the investment management business since their founding more than a hundred years ago. I witnessed the AG Edwards stock which I faithfully accumulated through the years, be swapped for Wachovia stock and loose 90% of its value as the higher level people in the company assured us that things would turn around. As far as my clients were concerned, I tried repeatedly to give them the level of care they deserved, only to have constant and repeated lack of care on the part of Wells Fargo. While at the same time, advertising how important the relationship with the client was. The research was for the most part outdated and unsophisticated, as were most of the products that they were encouraging us to recommend. In some cases, the leadership was incompetent and dishonest — ethics took a back seat to what was good for the company. To quote a high level executive at Wells Fargo, “we have 50 million clients, what difference does one client make?” It was that comment made directly to me that made me realize that spending one more day with this bank would undermine everything I had worked my entire life to achieve. I believed that to that one client we were more important than just about anyone they had ever done business with. I am in awe of that one client, and the privilege it is to be given such a responsibility. That obligation still drives me morning, noon and night to be the best advisor they ever wanted or hoped for.

                WELLS as well as the other big banks and brokers are trying to convince people that they should consider it a privilege to have such a big name company managing their money. An unethical former manager called to convince a client to stay in Wells Fargo rather than move her account to the small startup by saying that she should stay because “Wells Fargo was ranked number one in some survey”. The client responded by saying “Jeff and his team helped me manage my finances through the terminal illness of my husband which went on for years. He passed away a few years ago, and I have never had to worry for one second about my finances because they were by my side through it all. They are my friends, please lose my number and never call me again.” So the answer to the question of “why we left” is because of YOU — we left because you are everything to us. The commitment I made almost twenty years ago to give everything I have to being the very best advisor I can be is alive and well in SICA WEALTH MANAGEMENT — so thank you for believing in me.

 Thank You,

Jeffrey C. Sica
President
Sica Wealth Management, LLC
67 East Park Place, 1st Floor | Morristown, NJ. 07960
Tel. 973-975-0730 | Main 973-975-0750 | Fax 973-889-1010
www.sicawealthmgt.com

{ 31 comments… read them below or add one }

Sandy / Eileen August 9, 2010 at 3:52 pm

Jeff:
I just wanted you to know that I found the document attached to this e mail to be profoundly moving. It reaffirms in my heart & my head how valuable the relationship with you is to us. You are a lone voice crying out in a vast wilderness of mediocrity. My life is better for having known you, and I know Eileen feels the same way. We are surely one of your least flush clients (especially now), but you treat us like we have tens of millions. About money matters, you always get the first call, and amazingly you are always there for us! Here’s to many more years of calls…and much friendship.
S

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Peter August 9, 2010 at 3:54 pm

Hi Tom,

A great letter. I read it twice.

My Mom and I both know that you, personally, carry that same creed, Tom. It’s apparent in your words and actions every time we interact.

Looking forward to many years of success and friendship together.

I will give you a call when I get back from vacation so you can buy me breakfast ;-)

Hope all is well

My Best,
PJA

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Greg August 9, 2010 at 4:15 pm

Tom,

I just want to let you, Jeff and your whole team know that I 100% commend what you guys did. I am sure it was hard to branch off from such a big name like that but it was your core values that made it easy. In my line of work, just like yours, the client does come first and is the reason why I get up every morning and enjoy what we do for a living. Every client that I work with, I give my all towards them and I appreciate that you do the same. Why else would we be doing what we love to do? We don’t just go through the motions or do what is “good for the company”, you do what is best for the client even if you feel the greater powers don’t believe that.

I am glad you guys did what you did and happy to be apart of it. Never were there any doubts in my mind that you all would succeed on your own, but it was that phone call I had received from a now nameless employee of Wells Fargo letting me know that you had left Wells and he was now “taking over” my accounts. Never once was there an engagement of a conversation to find out who I, the client, was, or to talk about what he, as an advisor, could do for my portfolio. I’m sure accounts were just dumped into his lap, as well as other advisors, but I felt that there was no personal engagement that made me at all comfortable with staying with Wells Fargo. When I take over someone else’s job at work and have to deal with a new client, or even one I’ve worked with before, I ALWAYS engage personally to try and break that ice and get comfortable with that person. After all, they are the one working with you and they could just as easily pull the plug, as I did on Wells and I will never regret it.

I enjoy hearing about the passion for what makes you all get up in the morning and sleep easy at night.

Thanks.
Greg

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Pat August 9, 2010 at 7:07 pm

Jeff,

I am a resolute believer in you and your philosophy.

God Bless

Pat

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Jim August 9, 2010 at 7:11 pm

Jeff,

Wishing you, your family, and your wonderful employees the best of luck, health happiness and prosperity in this new venture.

I have the utmost faith in your sincerity and experience.

Looking forward to a lifelong relationship….:-)

Warmest Regards,

Jim

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Linda August 9, 2010 at 7:13 pm

Jeff,
I just read your -Why we left and it brought tears to my eyes. I appreciate the explanation but it wasn’t necesary for me. I have learned that you are a very caring and honest man and I have come to feel as part of your family. I wish you continued success and appreciate what you are doing for all of us. Sincerely, Linda Caponegro

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norm August 9, 2010 at 7:14 pm

hey jeff we love you !!!! and we are with you 100%…norm

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Helen and Peter August 9, 2010 at 7:16 pm

Jeff,
Peter and I believe that you are totally committed to doing the best for us! We look forward to many years with Sica. Congratulations again, and all the best! Helen and Peter. (From Alaska)

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Andrew August 9, 2010 at 7:19 pm

Best wishes on your new firm. I am happy to be a client,
Andrew

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George Muha August 9, 2010 at 8:19 pm

Jeff: Wow, what a great letter! When we received calls that you were no longer at Wells, we immediately started to track you down. It wasn’t till after we called your home and spoke to your wife did we learn that you started Sica WM and I couldnt have transferred my accounts fast enough!

I also give you a ton of credit for making the plunge! There is not doubt in my mind that you will do great. Karen and I appreciate how serious you take helping us to achieve wealth for our future.

We wish you and your family all the best on this new chapter and we are happy to be on board with you!

All the best!

Sincerely yours,

George Muha

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Jerry August 10, 2010 at 5:44 pm

Well written, focused, honest and gutsy letter–not unlike you! Reading it I had sense of deja vu…… I’m pleased you did what you did and so glad we met you and listened to you. You are in our thoughts. Work hard and good luck. I just reminded myself of the motto and culture of TCG (my old company) when I started it–it was “Quality work, have fun, and make money” I wish you the same.
Jerry

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Paul August 11, 2010 at 3:35 pm

Mr. Sica,

I just read Zacheven-esh article about you and then read this article.
You are a true inspiration!

I work as customer support representative for a company that really don’t care about the customer as much as they do about their profits and I find it very difficult to look in the face of my clients sometimes. This article was really eye opening!

And man… reading the comments above… Your clients really love you! Amazing!

All the best to you and your family.
Paul

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zach even - esh August 13, 2010 at 12:21 am

Jeff – VERY powerful words, brother, that is tough to share and I admire you revealing yourself as many in your position would never do so.

I’m a BIG believer in keeping my gym small, focusing on my clients and not mulling them in here and not knowing their story, who they are, what they are, why they are REALLY here.

The skill that was never taught to me or YOU in any business course was simple yet so powerful: CARE

Care BIG time about your clients and go above and beyond!

Keep following your heart and taking awesome care of your clients!

Looking forward to your next Blog!

–Z–

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Joe DeFranco August 16, 2010 at 10:32 pm

Incredibly written, inspirational blog post, Jeff! Like Zach touched upon above – the one thing that can’t be taught in school or by reading a book is how to CARE. (It’s either “inside you” or its not.) When you truly CARE about people, it shines through…no “big business” or bank can EVER compete with a passionate individual who TRULY cares about his clients…and you are the epitome of someone who truly cares and has bent over backwards for your friends, family and clients.
Having known you for 8 years now, I can say you didn’t “have” to write this blog post; you don’t “owe” anyone any kind of explanation. The people who know you know your morals and we know you always do the right thing. Needless to say, it’s always a breathe of fresh air when you can actually read something that’s written from someone’s heart. AWESOME blog post…and BEST of luck with your new business… not that a guy with your passion and work ethic needs any luck!
-Joe DeFranco
http://www.DeFrancosTraining.com
http://www.StrongMovie.com

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Anne & Jerry Capozzi August 22, 2010 at 2:26 pm

We just came on board with your company through Tom. So many companies and people in general start off with integrity in how they choose to live there lives and run their businesses. It seems from reading your blog that you’ve made a decision to do just that. Reading this blog will help us to put our heads on our pillows in peace. We believe that you pretty much reap what you sow and are very thankful for your choices and the way you think. We wish you all the best! The Capozzi’s

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